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The terms governing our premium mobile detailing services, bookings, payments and liability, drafted to be fair and to comply with the Consumer Protection Act.
These Terms have been drafted to be fair and reasonable and to comply with the Consumer Protection Act 68 of 2008. They do not purport to exclude or limit any liability that may not lawfully be excluded or limited under the CPA or any other law.
1.1 These Terms & Conditions ("Terms") govern the supply of services by SafeTouch SA (Pty) Ltd (registration number [COMPANY REGISTRATION NUMBER]) ("SafeTouch", "we", "us", "our") and your use of our Website at safetouch.co.za and our App.
1.2 By booking a service, requesting a quote, or using the Website or App, you agree to these Terms. If you do not agree, please do not use our services.
1.3 These Terms must be read together with our Privacy Policy and POPIA Data Protection Notice.
2.1 "Client", "you", "your" means the person booking or receiving the Services.
2.2 "Services" means the premium mobile automotive detailing and related services we provide.
2.3 "Premises" means the location nominated by you where the Services are performed.
2.4 "Vehicle" means the motor vehicle to be detailed.
2.5 "Franchisee/Operator" means an independent business authorised to operate within a territory under the SafeTouch system.
2.6 "Job Record" means the video footage and photographs taken as part of our inspection process.
3.1 SafeTouch provides premium mobile detailing: we travel to your nominated Premises and perform the Services on site. Specific service packages, inclusions and exclusions are as described at the time of quotation or on the Website.
3.2 We will use reasonable skill and care, consistent with industry standards, in performing the Services.
4.1 Bookings may be made via the Website, App, telephone or email and are subject to availability and confirmation.
4.2 Prices are subject to confirmation by quotation. Indicative prices shown on the Website or App are estimates only. The final price depends on the Vehicle's size, condition, the package selected and on-site assessment, and will be confirmed in your quotation.
4.3 Unless stated otherwise, prices are quoted in South African Rand (ZAR) and include VAT where applicable.
5.1 Payment is cashless and is made by card via our card terminal or third-party payment provider [PAYMENT PROVIDER NAME], unless otherwise agreed in writing.
5.2 Payment is due on completion of the Services, unless a deposit or alternative arrangement is agreed in advance.
5.3 We do not store full card details; card payments are handled securely by our payment provider.
6.1 You may cancel or reschedule a booking by giving us reasonable notice of at least [NOTICE PERIOD, e.g. 24 hours] before the scheduled time. Late cancellations or no-access on arrival may attract a reasonable call-out or cancellation fee of [AMOUNT/BASIS], in line with section 17 of the CPA.
6.2 Weather credit / rain policy: Because we work outdoors, jobs that cannot be completed due to rain or unsafe weather will be rescheduled at no additional charge. Where a job is rained out, we will reschedule it free of charge to the next mutually convenient slot.
6.3 We may reschedule a booking where reasonably necessary (for example, due to weather, safety, vehicle or operator availability) and will give you as much notice as practicable.
To enable us to perform the Services safely and effectively, you agree to:
8.1 As a standard part of our service, our operator conducts a documented inspection and records each job using video footage and approximately ten (10) photographs capturing the Vehicle's condition before and after the Services.
8.2 The Job Record is used for quality assurance and as an objective record of the Vehicle's pre-existing condition and the work performed. It assists in the fair and prompt resolution of any query or claim. Job Records are handled in accordance with our Privacy Policy.
9.1 Pre-existing damage: detailing can reveal scratches, swirl marks, chips, dents, oxidation, trim wear or other defects that were present but not previously visible. Such pre-existing conditions are not caused by us. The Job Record (clause 8) serves as evidence of the Vehicle's condition before we begin.
9.2 We accept responsibility for loss or damage to the extent that it is directly caused by our negligence or breach in performing the Services, subject to the limitations below and to your obligations in clause 7.
9.3 Limitation of liability (CPA-compliant): To the maximum extent permitted by law, and save for liability that may not lawfully be excluded or limited (including under the CPA), SafeTouch shall not be liable for:
Where our liability is established and may lawfully be limited, it shall not exceed the price paid for the relevant Services, save where the CPA provides otherwise.
9.4 Nothing in these Terms excludes or limits any liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded under the CPA or other applicable law.
9.5 Indemnity: you indemnify us against third-party claims arising from your breach of these Terms or from inaccurate or incomplete information you provide, except to the extent caused by our own negligence. This indemnity is limited to what is fair and reasonable under the CPA.
10.1 We warrant that the Services will be performed with reasonable skill and care and to a reasonable standard.
10.2 Where we offer a workmanship guarantee on a specific service (for example, [WORKMANSHIP GUARANTEE SCOPE, e.g. correction of a missed area within X days]), the scope and duration of that guarantee will be stated honestly at the time of booking or on the Website. Such guarantees do not cover ordinary wear, re-soiling after service, weather-related re-soiling, or pre-existing conditions.
10.3 Nothing in this clause limits the implied warranty of quality or other consumer rights you have under the CPA.
11.1 SafeTouch operates a franchise system. The Services in a particular territory may be performed by an independent franchisee or operator authorised under the SafeTouch system, rather than by SafeTouch SA (Pty) Ltd directly.
11.2 Where a franchisee performs your Services, your contract for those Services may be with that franchisee, who operates to SafeTouch standards. Details of the contracting party will be made available on request. [VERIFY APPORTIONMENT OF LIABILITY BETWEEN FRANCHISOR AND FRANCHISEE AGAINST THE SIGNED FRANCHISE AGREEMENT.]
12.1 All content on the Website and App, including the SafeTouch name, logo, trade marks, text, images, video and software, is owned by or licensed to SafeTouch and is protected by law. You may not copy, reproduce or use it without our prior written consent.
13.1 We process personal information in accordance with our Privacy Policy and POPIA Data Protection Notice, which form part of these Terms.
14.1 These Terms are governed by the laws of the Republic of South Africa. You agree to the jurisdiction of the appropriate South African courts. Nothing limits your rights to approach the relevant consumer or regulatory bodies.
15.1 We may amend these Terms from time to time. The current version, with its effective date, will be available on the Website and applies to bookings made after it is posted.
SafeTouch SA (Pty) Ltd
Email: info@safetouch.co.za
Telephone: [PHONE NUMBER]
Address: [PHYSICAL ADDRESS]